Notation Based on the Specified Commercial Transactions Act
TRADE LAW
Service Name
Nendoroid Face Maker
Seller
Good Smile Company, Inc.
Person in Charge of Sales
Kantaro Iwasa
Address
〒101-0021
Akiba CO Bldg., 3-16-12 Sotokanda, Chiyoda-ku, Tokyo
Contact
Support services for Nendoroid Face Maker are provided by GoodSmile Logistics & Solutions, Inc. For inquiries regarding this service, please contact us via the Contact Form.
Customer Support Business Hours Mon–Fri 10:00~18:00 (JST)
(excluding national holidays and business holidays)
To request the contact phone number, please use the contact form above.
How to Order
To place an order using this service, you need to register as a member and log in.
After logging in, click the [Create Face] button on the top page to design a original faces and proceed to order.
For products other than original faces (such as collaboration faces or hoodies), please select the desired item from each product page and proceed with the order process.
Delivery Method
Express Mail Service (EMS)
Additional charges other than the purchase price
There is no charge for this service other than the product price, shipping fee, and handling fee.
Purchase limit
With this service, you can add up to eighteen (18) items to your cart in one order.
Delivery time
Products are shipped from our factory in Tottori, Japan.
Delivery times vary depending on the destination. After your order is shipped, a tracking number will be issued, and you can check the delivery status on the official EMS website.
*If the item cannot be delivered due to reasons such as an incorrect address or the recipient’s absence, the package will be abandoned because it is an international shipment from Japan. Please note this in advance.
Payment Methods
The following payment methods are available for this service:
- Stripe
* In the event that a minor initiates a purchase order, it shall be considered that the consent of the legal representatives, including parents or guardians, has been duly obtained.
Payment Deadline
Payment is processed immediately at the time of order, so there is no specific payment deadline.
Defective Products and Incorrect Deliveries
In case you wish to return or exchange defective products
If the product is found to have any defects, including damage, scratches, or stains, upon receiving the product, please contact us via the Contact Form within seven (7) days of arrival.
Customer support will email you regarding "returns and exchanges for defective products." Please review the details and send the product back to the specified address with cash on delivery.
Return Deadline
Please ship the product within seven (7) days of its arrival.
*If the product is placed in the delivery box, the posting date will be regarded as the date the product arrives (completion of delivery).
Return shipping
We will cover the return shipping costs for replacing defective products.
Please note
We cannot accept returns for reasons other than those stated above. We are not responsible for any problems arising from incorrect delivery addresses or other issues caused by the customer.
If you would like to return or exchange an incorrect delivery
If the item you received is not what you ordered, please contact us using the Contact Form within seven (7) days of the arrival of the item.
Customer support will send you an email about the "return/exchange method for incorrect delivery." Please review the details and return the product to the specified address via cash on delivery.
Return Deadline
Please ship the product within seven (7) days of its arrival.
*If the product is placed in the delivery box, the posting date will be regarded as the date the product arrives (completion of delivery).
Return shipping
We will cover the cost of return shipping for incorrect deliveries.
Please note
We cannot accept returns for any reasons other than the incorrect delivery stated above. We are not responsible for any problems arising from incorrect delivery addresses or other issues caused by the customer.
Cancellation
Cancellations after the order is completed will not be accepted under any circumstances.
Items handled
Figure Parts
Established: October 23, 2025
